Politique d’expédition

Shipping Policy

Order Processing

All orders are processed after payment confirmation.

Once your order has been confirmed, we will prepare it for shipment as soon as possible. Processing times may vary depending on product availability, demand, supplier preparation times or other operational circumstances.

If there is any issue with your order, we will contact you using the email address provided at checkout.

Estimated Delivery Time

Estimated delivery time is usually 5 to 10 business days from the moment the order has been processed and shipped.

Please note that delivery times are estimates only and may vary depending on the destination, courier service, customs procedures, public holidays or circumstances beyond our control.

Business days do not include weekends or public holidays.

Shipping Destinations

We currently ship to Spain and selected European countries.

If your country is not available at checkout, please contact us before placing your order.

Shipping Costs

Shipping costs will be displayed at checkout before completing your purchase.

Shipping costs may vary depending on the destination, product size, weight and shipping method selected.

Tracking Information

When available, tracking information will be sent to the email address provided at checkout once the order has been shipped.

Please note that tracking updates may take some time to appear after the courier has received the package.

Delays

BuilDrive Shop is not responsible for delays caused by courier companies, customs procedures, incorrect shipping information provided by the customer, force majeure events or any other circumstances beyond our reasonable control.

If your order is delayed, please contact us at:

buildrive.shop@gmail.com

Incorrect Shipping Information

The customer is responsible for providing accurate and complete shipping information.

If an order cannot be delivered due to incorrect or incomplete shipping information, additional shipping costs may apply.

Return and Refund Policy

Return Conditions

We accept returns only when the product has not been opened, used, assembled, damaged or altered in any way.

To be eligible for a return, the product must meet all of the following conditions:

The product must be completely unopened.
The original seal and packaging must remain intact.
The product must be unused and unassembled.
All parts, manuals, accessories and original packaging must be included.
The product must be returned in the same condition in which it was received.

If the product has been opened under any circumstances, we may not be able to accept the return.

Return Period

Customers must contact us within 14 days of receiving the order to request a return.

To request a return, please contact us at:

buildrive.shop@gmail.com

Please include your order number, full name and the reason for the return request.

Return Approval

All return requests must be approved by BuilDrive Shop before the product is sent back.

Please do not send any product back without prior confirmation from us.

If a product is returned without authorization, we may not be able to process the refund.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product received is defective, damaged or incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost or undelivered return packages.

Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved or rejected.

If the return is approved, the refund will be processed using the original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Products

We do not accept returns in the following cases:

Products that have been opened.
Products that have been used or assembled.
Products with damaged or altered packaging.
Products with missing parts, manuals or accessories.
Products returned without prior authorization.
Products damaged due to misuse, improper handling or customer negligence.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible at:

buildrive.shop@gmail.com

Please include your order number and clear photos or videos showing the issue.

We will review the case and offer an appropriate solution, which may include replacement parts, product replacement or refund, depending on the situation.